Terms of service
TERMS OF SERVICE
HIDE Skimmer Lids | HIDE Access Covers | HIDE Drain Covers — EU/EEA & UK Consumers
OVERVIEW
Welcome. These Terms set out the essentials — transparent VAT calculations, rapid EU dispatch, statutory consumer withdrawal rights, clear trade and account terms, and a 10-year warranty backing every HIDE Cover.
1. Trader Details
Skimmer Lids Pty Ltd
ABN 58 611 032 850
VAT ID: DE462243374
26 Link Drive, Yatala QLD 4207, Australia
EU fulfilment & returns centre:
TERRATRANS Internationale Spedition GmbH
Ludwig-Erhard-Str. 40A
D-28197 Bremen
Germany
Email: admin@hidecovers.com
Phone: +61 7 3807 2551
2. Scope & Acceptance
These Terms govern every distance-sale contract concluded through this Shopify store.
By placing an order, you accept these Terms.
Your mandatory statutory consumer rights prevail over any conflicting term.
These Terms apply differently depending on whether you are purchasing as a consumer or as a business, trade, professional, distributor, account or resale customer.
For the purposes of these Terms, a consumer is a natural person purchasing for purposes outside their trade, business, craft or profession.
3. Products
HIDE supplies a stainless-steel kit only; the final inlay, such as tile, stone, concrete or other surface material, is supplied and installed on-site by the customer, contractor or installer.
Improper installation, failure to earth or bond metal components where required by applicable electrical regulations, or exposing lids to acid or chemical wash may void the HIDE commercial warranty.
This does not affect your statutory rights.
4. Ordering & Contract Formation
A binding contract is formed only when we send an order confirmation by email.
We may refuse or cancel orders, for example due to stock shortage, pricing error, incorrect product information, suspected fraud, or where delivery is not available to your location.
If we cancel an order after payment has been taken, we will promptly refund any payment received for the cancelled order.
5. Prices, VAT & Payment
Currency & VAT — Prices are shown in Euros and include VAT where required under EU One-Stop-Shop (OSS/IOSS) rules.
Automatic tax calculation — VAT rates are calculated in real time at checkout using Quaderno Tax & VAT Automation, based on product type and customer location.
Payment — Payment methods displayed at checkout are charged immediately on order placement.
Shipping & duties — Delivery charges and any applicable import duties, for example for Norway or Switzerland, are shown before you complete payment where applicable.
6. Delivery, Risk & Title
Dispatch from our EU warehouse normally occurs within 2 business days.
Delivery timeframes are estimates only and may vary due to carrier delays, customs processes, public holidays, warehouse processing, or events outside our reasonable control.
Risk of loss or damage passes to you on delivery.
Title passes once all sums due are paid in full.
7. Statutory Right of Withdrawal, Returns & Refunds — EU/EEA & UK Consumers
If you are purchasing as a consumer in the EU/EEA or the UK and purchased from this store online, you have the right to withdraw from your purchase within 14 days of receiving your goods, without giving a reason.
For the purposes of this section, a consumer is a natural person purchasing for purposes outside their trade, business, craft or profession.
This right of withdrawal applies to consumer purchases only. It does not apply to B2B, trade, distributor, account, resale, installation, project or professional purchases, including purchases by tilers, landscapers, pool builders, contractors, architects, specifiers, resellers or distributors purchasing for business or professional purposes.
How to withdraw — To exercise your right of withdrawal, you must inform HIDE of your decision to withdraw from the contract by a clear statement. You may do this by emailing admin@hidecovers.com or by using the model withdrawal form at the end of these Terms.
Where to return — If you purchased directly from this online store, return the goods to:
TERRATRANS Internationale Spedition GmbH
Ludwig-Erhard-Str. 40A
D-28197 Bremen
Germany
If you purchased through an authorised HIDE distributor or retailer, your contract is with that distributor or retailer. Please contact the place of purchase directly for their return instructions and statutory return process.
Consumer obligations — You must notify us of your withdrawal within the 14-day withdrawal period and send the goods back without undue delay, and no later than 14 days from the day you notify us of your withdrawal.
Return freight — Unless the goods are faulty, damaged, incorrectly supplied, or HIDE has agreed otherwise in writing, you are responsible for the direct cost of returning the goods to HIDE.
Because HIDE products may be heavy or require courier transport, you are responsible for arranging suitable return freight and ensuring the goods are adequately packaged for return transport. We recommend using a tracked and insured freight service.
Refunds — If you validly withdraw from a consumer purchase, HIDE will refund the price paid for the returned goods and the cost of our least expensive standard outbound delivery option, where applicable.
If you selected a delivery method that was more expensive than our least expensive standard delivery option, such as express, premium or upgraded freight, HIDE is not required to refund the additional delivery cost.
We will make the refund without undue delay and no later than 14 days from the day we are informed of your decision to withdraw. However, we may withhold reimbursement until we have received the goods back, or until you have provided evidence that you have sent the goods back, whichever occurs first.
Refunds are made to the original payment method at no charge to you.
Condition of returned goods — Goods should be returned unused, undamaged, complete, and in a condition suitable for resale, with all relevant parts, accessories and packaging where reasonably possible.
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
HIDE may inspect returned goods once received. If goods have been installed, used, damaged, altered, returned incomplete, or handled beyond what is necessary to establish their nature, characteristics and functioning, HIDE may reduce the refund to reflect any diminished value, where permitted by applicable law.
Exclusions — The right of withdrawal does not apply to goods made to your specifications or clearly personalised. Where any HIDE product is made-to-order, made-to-specification, custom-sized or clearly personalised, this will be clearly stated on the product page before purchase.
Failure to inform — If we fail to inform you of your right of withdrawal at the time of purchase, the withdrawal period may be extended as required by applicable law.
7A. B2B, Trade, Distributor and Account Purchases
Orders placed for trade, business, professional, installation, project or resale purposes are B2B purchases and are not consumer purchases.
The EU/EEA and UK consumer right of withdrawal does not apply to B2B, trade, distributor or account purchases.
This includes, but is not limited to, purchases by tilers, landscapers, pool builders, contractors, architects, specifiers, resellers, distributors and other professional customers purchasing for business, installation, project or resale purposes.
Change-of-mind returns are not accepted for B2B purchases unless approved by HIDE in writing.
Where HIDE approves a B2B return, the customer is responsible for return freight, and original outbound delivery charges are non-refundable unless the goods were faulty, damaged in transit, incorrectly supplied, or HIDE has agreed otherwise in writing.
Approved B2B returns must be unused, undamaged, complete, and in a resaleable condition.
HIDE may refuse a return or reduce any credit where goods are damaged, incomplete, altered, installed, used, or not returned in suitable condition.
Special-order, made-to-specification, custom-sized, discontinued, clearance or non-stock products are not returnable unless faulty or incorrectly supplied.
8. Faulty, Damaged or Incorrectly Supplied Goods
This section applies separately from consumer change-of-mind withdrawal rights.
If you receive goods that are faulty, damaged in transit, incorrectly supplied, or not as described, please contact HIDE as soon as possible with your order details, photos of the goods, photos of the packaging where relevant, and a description of the issue.
Do not install, modify or use goods that you believe may be faulty, damaged or incorrectly supplied without first contacting HIDE.
Where HIDE confirms that goods were faulty, damaged in transit, incorrectly supplied, or otherwise require remedy under applicable law or warranty, HIDE will advise the appropriate next steps. This may include repair, replacement, refund, credit, collection, or return instructions, depending on the circumstances.
Where goods are confirmed as faulty, damaged in transit or incorrectly supplied, HIDE will be responsible for reasonable return freight or collection costs where required by applicable law.
9. Legal Guarantee & HIDE Commercial Warranty
EU legal guarantee — Goods must conform to the contract. EU consumers have statutory rights where goods do not conform to the contract, including remedies that may include repair, replacement, price reduction or refund, subject to applicable consumer law.
HIDE commercial warranty — A 10-year stainless steel product warranty applies, subject to correct installation, care and maintenance as specified in the installation guide.
The HIDE commercial warranty is in addition to, and does not affect, your statutory rights.
10. Liability
Nothing in these Terms limits our liability for death, personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot be excluded or limited under applicable consumer law.
For business customers, non-consumers, trade customers, distributors and account customers, our liability is limited to the contract price of the relevant goods and excludes indirect, incidental, special or consequential loss to the fullest extent permitted by applicable law.
11. Data Protection & Cookies
Personal data is processed in accordance with our Privacy Policy, which is intended to comply with applicable GDPR requirements.
Essential cookies enable basket, checkout and security functions.
Analytics and marketing cookies are used only with your prior consent, managed through our cookie consent tool where required.
12. Governing Law & Disputes
Contracts with EU consumers are subject to the mandatory consumer protection laws of your country of residence, which cannot be excluded by choice of law.
Contracts with UK consumers are subject to mandatory UK consumer protection laws.
For non-consumer contracts, including B2B, trade, distributor and account purchases, these Terms are governed by the laws of Queensland, Australia, unless otherwise agreed in writing or unless mandatory applicable law requires otherwise.
The European Commission’s Online Dispute Resolution platform is available at https://ec.europa.eu/odr. We are not obliged to participate in ODR but will consider any request in good faith.
13. Changes to These Terms
We may update these Terms from time to time.
For material changes, we will notify you by email or prominent notice on the website before the changes take effect where required.
Continued use of the store after the effective date of non-material changes constitutes acceptance.
Material changes require your fresh acceptance before they apply to you.
Model Withdrawal Form
Complete and return this form only if you wish to withdraw from the contract.
To: Skimmer Lids Pty Ltd
Email: admin@hidecovers.com
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods:
Goods:
Ordered on:
Received on:
Order number:
Name of consumer(s):
Address of consumer(s):
Email address:
Signature, only if submitted on paper:
Date:
