Replacement Safety Keys
Description
Ensure secure and seamless access with the HIDE Safety Key, exclusively designed for use with our flush-mounted Hidden Access Covers. This child-safe key allows for the easy and safe lifting of the lid, maintaining a sleek and safe environment.
If you have purchased a HIDE Kit and lost your key, you can buy replacement keys here or from your HIDE supplier.
For a warranty key replacement please take the broken key to your supplier with proof of purchase including the date of purchase.
We also offer, exclusive to the pool service industry, a lower cost Service Key, allowing pool service without disruption.
Please note: Do not carry the lid with the key or leave the key in the lid at any time. The key is designed to dislodge the lid, which is then removed by two hands.
Please email admin@skimmercovers.com for trade pricing.
Care Guide
Maintenance is required.
Regular Cleaning: Clean and rinse the stainless steel parts with clean, fresh water frequently to remove debris and reduce the effects of pool chemicals.
Avoid Harsh Chemicals: Do not use bleach or acidic cleaners, as they can damage the protective layer of stainless steel, leading to 'tea staining'.
Read more on the Maintenance page
Right of Withdrawal Policy
Right of Withdrawal (EU Consumers)
Under EU law, you have the right to withdraw from your purchase within 14 days of receiving your goods without giving a reason. To exercise this right, notify us at admin@hidecovers.com within 14 days of delivery. Return the goods within 14 days of notifying us. You are responsible for return shipping costs for change-of-mind returns. Refunds are issued within 14 days of receiving your withdrawal notification. For full details, see our Returns & Withdrawal Policy.
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B2B Notice: The right of withdrawal does not apply to business customers purchasing for commercial purposes.
Backed By A 10-Year Warranty !
The HIDE Safety Key is an essential tool for safely accessing your HIDE Cover. To ensure longevity and proper use, please follow these guidelines:
- Store Safely: The key must be kept in a secure location and never left in the installed HIDE keyway.
- Use Correctly: The key is not a handle. Use it to lift the lid slightly, then grip the lid with both hands to remove it.
- Lost Key? A replacement key can be purchased, but proof of purchase of a genuine HIDE Kit is required.
- Broken Key? If your key breaks, it is fully covered under our 10-year warranty with proof of purchase. Photos of the broken key and your original purchase details are required for a free replacement.
For trade pricing on our 'Service Key', designed for pool professionals, please email admin@skimmercovers.com.
Questions and Answers
What is the HIDE Safety Key?
The HIDE Safety Key is the dedicated tool used to lift and replace the cover safely. It allows the lid to remain flush with the surrounding surface without an exposed handle.
Where should the Safety Key be stored?
The supplied key holder can be mounted in a secure location, out of reach of children and close enough for easy access when maintenance is required.
Can I buy a replacement Safety Key if mine is lost?
Yes. Replacement Safety Keys can be purchased from HIDE or through the original distributor or reseller.
Is a Safety Key included with the HIDE kit?
Yes. Each complete HIDE kit includes the required Safety Key, along with a key holder for safe storage.
Is a broken Safety Key covered by warranty?
If the Safety Key breaks because of a manufacturing fault, it is covered by the 10-year HIDE warranty. Damage caused by misuse, excessive force or using the key incorrectly may not be covered.
